Support
Help for setup, sync issues, and billing questions.
Pic-Time Assist is built to stay out of your way, but when something does break you should be able to get help quickly and with enough context to fix it.
Last updated April 5, 2026
Email support
Send a note to [email protected] and include enough detail for us to reproduce the issue.
What to include
To speed up troubleshooting, include your macOS version, the Pic-Time Assist app version, the project name that is affected, and a short description of what you expected to happen.
- Screenshots of any error messages
- Whether Pic-Time Uploader was installed and running
- A sample folder name if the problem involves watch-folder detection
- Whether the issue affects one project or every project
Common support topics
We can help with account connection issues, watch-folder setup, missing uploads, duplicate syncs, project defaults, trial or billing questions, and update-related problems.
Before you reach out
Please confirm that you are signed in to Pic-Time, the official Pic-Time Uploader is available on the same Mac, and the folder you are watching matches the naming structure used by your project.